Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, order processing may take slightly longer. If there will be a significant delay in shipping your order, we will contact you via email.

Shipping Locations

TrueNorthTech currently ships to South Africa and may ship to selected international destinations depending on product availability and shipping carrier coverage.

Delivery Time Estimates

Estimated delivery times vary depending on the product and shipping origin.

Typical delivery timeframes are as follows:

South Africa: 7–20 business days
International orders: 10–25 business days

Please note that delivery times are estimates only and may vary depending on customs processing, courier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout where applicable. Some products may qualify for free shipping, which will be clearly indicated on the product page or at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number where available. Tracking information may take several days to become active depending on the shipping carrier.

Delays

While we work hard to ensure timely delivery, TrueNorthTech is not responsible for delays caused by courier services, customs clearance, or unforeseen logistical disruptions.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is provided, it may result in delays or failed delivery. If you notice an error in your shipping details, please contact us as soon as possible.

Lost or Stolen Packages

TrueNorthTech is not responsible for lost or stolen packages confirmed to have been delivered to the address provided for the order. If you believe your package has been lost in transit, please contact us so we can assist in opening an investigation with the shipping carrier.